The Commission for the Supervision on Pension Funds, with a resolution on November 4, 2010, issued the Instructions for complaint handling.
According to Art. 1, par. 1, letter d), these instructions are applicable to the so called “Fondi Preesistenti” (pension funds established prior to 1990) therefore, also to Previndai.
COVIP underlines at art. 1, par.2 that “complaint” means “a written communication claiming alleged failings, critical aspects, or anomalies regarding the function of a supplementary pension scheme; non written communications (calls for example) or communication with a different subject than the one indicated (for example: information request) shall not be considered as a complaint”.
As specified in the Information Document of the Fund, it is necessary to write clearly “Reclamo” (complaint) on the communication. You will receive a reply within 45 days starting from the day the complaint is received by the Fund.
A register of all complaints received is held at Fund, containing all information required by the COVIP.
Complaints may be sent to the Fund in the form of a letter (addressed to: Previndai Fondo Pensione, via Palermo 8, 00184 Roma RM – ITALY), by PEC (Italian tracked system of email, writing to: segreteria.previndai@pec.it) or with the relevant service available in members personal areas.